Refund and Cancellation Policy

This policy applies to the paid plans on the pricing page (Student, Pro and Lifetime) and forms part of our Terms and Conditions. Payments are taken by our payment provider and merchant of record, Dodo Payments, which also issues the refunds.

1. Free trial

• Student and Pro start with a 3-day free trial. You add a payment card at checkout, but nothing is charged during the trial.
• Cancel at any time during the 3 days and you pay nothing. You keep full access until the trial ends.
• If you do not cancel before the trial ends, the plan you chose is charged automatically at the price shown at checkout. That first charge is covered by the 14-day refund in section 3.
• There is one free trial per person and per account.

2. Cancelling a subscription

• You can cancel a Student or Pro subscription at any time with Manage subscription on the pricing page. It takes effect immediately and stops all future charges.
• After you cancel, your access continues until the end of the period you have already paid for (or until the end of the trial).
• We do not give partial or pro-rata refunds for the unused part of a billing period, except as described in section 3.
• A Lifetime purchase is a single payment and has nothing to cancel.

3. When we refund

Within 14 days of the first charge: full refund, no questions asked

If you ask within 14 days of the first charge, we refund the full amount, including any tax that was collected, for:

• the first payment of a yearly plan (Student or Pro yearly), and
• a Lifetime purchase.

You do not have to give a reason. When a refund is granted, the paid features end and the account returns to the Free plan. Your models stay in your browser and are not deleted.

Monthly plan

Pro monthly payments, including the first one, are not refundable. You can cancel at any time so that the next payment is not taken, and the trial lets you try everything first.

Renewals

Renewal payments are not refundable. If you forgot to cancel a yearly renewal and have not used StiffStruct since it was charged, write to us within 7 days and we will normally refund it as a goodwill gesture.

After 14 days

After the 14 days, payments are not refundable, unless the law says otherwise (section 7) or we agree otherwise in a specific case, for example a billing error or a duplicate charge, which we always correct.

“Lifetime” means the lifetime of the StiffStruct service, not the lifetime of the buyer. If we ever stop operating the service, we will give reasonable notice.

4. How to request a refund

1. Use the contact page (topic: billing) or write to the contact address.
2. Include the e-mail address used at checkout and the order id from your receipt (the receipt e-mail comes from Dodo Payments). If you cannot find the order id, the e-mail address and the date of the charge are enough.
3. We aim to reply within about a week and will confirm the refund by e-mail.

5. How refunds are paid

Refunds are processed by Dodo Payments and returned to the original payment method. Your bank or card issuer decides how long it takes to show up; 5–10 business days is typical. If the payment was converted from US dollars, the amount you get back can differ slightly because of exchange rates, which we do not control.

6. Chargebacks

Please contact us before you dispute a payment with your bank or card issuer: a refund request is faster and does not cost either of us dispute fees. If a payment is charged back, the related subscription is cancelled and the paid features may be removed from the account while the dispute is open. We may share the order details with our payment provider to answer the dispute.

7. Your legal rights

This policy does not limit any right you have by law that cannot be waived, such as cancellation or withdrawal rights for consumers in some countries. Where such a right gives you more than this policy, the law applies.

8. Contact

Billing and refund questions: use the contact page or write to the contact address. See also pricing FAQ and the billing terms.